Chat GPT direct

Click the chat icon in the left-hand menu to talk to ChatGPT

Chat GPT Direct interface

It is pre-programmed to behave like a highly experienced IT technician and it's like having the best IT geek right there at your fingertips.

ChatGPT is aware of your ticket details so its responses are informed by the context of the ticket. It uses the latest GPT model with up-to-date training data and maintains a conversation history within the session, referencing ticket notes for scenario-aware answers.

Chat GPT results example

Getting into the habit of using Chat GPT Direct saves time compared to traditional Google searches and trawling through documentation.

Chat GPT follow-up conversation

Rewrite results for the customer

Rewrite ChatGPT output for customer

Results from Chat GPT Direct can be automatically rewritten into customer-facing communications using the Rewrite for customer feature. You can also continue the conversation beneath any ChatGPT response to dig deeper.

Security

All interactions with AI within Insights are secure and ringfenced. See the Insights security page for full details.