Every fix your team has ever found.
One panel.

Insights searches your ConnectWise ticket history, finds how your team solved it before, and puts that answer in front of whoever's working on it now. If there's no prior fix, it suggests one from its own training. Your newest tech resolves like your best.

Start Free 2 Week Trial See how it works ↓

No card required. Whole team running in 15 minutes.

The problem

The escalation trap is costing you
more than you think

Escalations drain your senior engineers

L1s hit a wall and push tickets up. Your most expensive people spend their day on work that's already been solved before.

Training new techs takes months

Every new hire starts from zero. The knowledge they need is buried in thousands of closed tickets nobody has time to dig through.

You've already paid for the answers

Your team has solved these problems before. Those fixes are sitting in ConnectWise right now. Invisible, unsearchable, wasted.

How it works

No setup period. No AI training phase.
Works the moment you install it.

Engineer opens a ticket

Insights appears as a panel inside ConnectWise PSA. Nothing changes about how your team works.

AI finds what fixed it before

Insights searches your entire ticket history, finds related issues, and ranks proven solutions. No prior fix? It suggests one from its own training instead.

Resolve without escalating

Your L1 gets step-by-step guidance, suggested fixes, and can generate professional client updates. All from one panel.

Results

Don't take our word for it

14 → 8 min

Customer avg. resolution

15 min

To get your team set up

Day 1

Time to value

Neil Denning CEO, Support Tree

Lyle Strydom L1 Tech, EPX Technical Services

Features

Everything your technicians need, in one panel

Related Tickets

Surfaces past tickets with similar issues, ranked by relevance.

Suggested Fixes

AI recommends proven solutions with step-by-step guides.

Ticket Summary

Clear summary of any ticket, even complex ones, in seconds.

Rewrite for Customer

Turns technical notes into polished client updates automatically.

Job Notes Generator

Structured work logs and to-do lists so nothing gets missed.

ChatGPT Direct

Ask ChatGPT anything, inside the ticket, with full context loaded.

View all features →

Works inside your existing stack

Insights lives inside ConnectWise PSA. No tab-switching, no context-switching.

Get started

Try it free for two weeks.
Seriously.

No payment card. No sales call. No lengthy onboarding.
Install, set up in 15 minutes, and watch your L1s start resolving tickets they'd normally escalate.

✓ Full access to every feature ✓ Your whole team included ✓ Works from the first ticket ✓ Cancel anytime

Start Free 2 Week Trial Watch the full demo first

Built on 20 years of MSP operational experience.

Every fix your team has ever found.One panel.

The escalation trap is costing youmore than you think